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Shipping Charges
Shipping charges are determined by the dimensional weight and actual weight of the product.
Delivery Schedule
Order processing time: 1-2 business days (Mon-Fri).
Delivery time after dispatch: 2-5 business days (Mon-Fri).
If you have a preferred shipping date, please contact us before your order is processed. We will accommodate your request when possible. We cannot guarantee a specific delivery date.
We use the following shipping carriers:
- DHL
- EMS
Track your order
Once the product has been shipped, you will receive a confirmation email with a tracking number.
Terms of Sale
For international buyers:
- Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine any additional costs before purchasing.
- These charges are normally collected by the shipping company or when you receive the item. Please do not confuse them with additional shipping charges from us.
- All packages are professionally packed in cardboard boxes.
Customer Service
Company name: Japan Spread
Address: 37-18-2, Katabuki, Kanazawa-ku, Yokohama-shi, Kanagawa 236-0055, Japan
Contact form: https://japanspread-home.com/pages/contact
Email: info.japanspread@gmail.com
Phone: +819060402397
Customer service hours: 9:00 am - 5:00 pm JST (Mon-Fri)