FAQ

Orders

Is combined shipping possible?

Combined shipping may be possible if the orders have not yet been processed or shipped. Please contact us as soon as possible and provide all applicable order numbers. Combined shipping is not available if an order has already been processed or shipped, or if the recipient names or shipping addresses are different.

Is it possible to cancel an order?

Cancellation may be possible before an order is shipped, depending on its processing status. Please contact us as soon as possible. Orders cannot be cancelled after shipment, and we generally do not accept returns due to a customer's change of mind. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days after delivery.

Delivery

Can I select a delivery company?

No. The shipping carrier and method are selected based on the destination and shipping conditions.

Can I designate a delivery date?

We cannot guarantee a specific delivery date. If you have a preferred shipping date, please contact us before your order is processed. We will accommodate your request when possible, but the actual delivery date depends on customs clearance and the carrier.

When will my shipment arrive?

Order processing normally takes 1-2 business days (Mon-Fri). Delivery after dispatch normally takes 2-5 business days (Mon-Fri). These are estimates, and actual delivery time may vary depending on the destination, customs clearance, and carrier conditions.

Contact

For assistance, please use our Contact Us page or email info.japanspread@gmail.com.